Legal
Terms of Service
Last updated: August 2026
1. Acceptance of terms
By using Ajenu services, you agree to these terms. If you are using the services on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
2. Service usage
You agree to use our services only for lawful purposes. You may not use our infrastructure for activities that violate applicable laws, infringe on intellectual property rights, distribute malware, or engage in network abuse.
3. Payment and billing
Services are billed monthly or annually as agreed. Payments are due upon receipt of invoice. Late payments may result in service suspension. All fees are non-refundable unless otherwise stated in your service agreement.
4. Service level agreement
We guarantee 99.9% uptime for standard services (99.99% for Enterprise). If we fail to meet this SLA in a given month, you may be eligible for service credits. Planned maintenance is excluded from uptime calculations and is announced at least 48 hours in advance.
5. Limitation of liability
Ajenu is not liable for indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the amount paid by you for the services in the 12 months preceding the claim.
6. Termination
Either party may terminate services with 30 days written notice. Upon termination, you are responsible for exporting your data within 14 days. We will delete all customer data within 30 days of termination.
7. Contact
For legal inquiries, contact legal@ajenu.com.